Terms and Conditions
of the trading company RedX International CZ s.r.o.
with registered office at Opatovicka 255/9, Ceske Budejovice, 37010, Czech Republic
identification number: 08015155
VAT number: CZ08015155
registered in the Commercial Register kept at the Regional Court in Ceske Budejovice, Czech Republic, file number C28665
for the sale of goods via the on-line shop located at the internet address www.redx-tent.com
We use the services of several reliable carriers to transport our wonderful products. We currently use the services of the following carriers:
DPD Classic normally delivers within 2-5 working days throughout Europe to the delivery address provided by the customer during the order process. We use this service to deliver smaller items such as tables and chairs, smaller and lighter pop-up tents and gazebos, etc.
The DACHSER Targo Flex & Speed service normally delivers within 3-6 working days throughout Europe, to the delivery address provided by the customer during the order process. We use this service to deliver larger and heavier parcels that cannot be sent as individual boxes but must be packed on a pallet. These are for example heavier and larger pop-up tents and gazebos.
Of course, our customers can personally pick up the purchased goods at our brick-and-mortar central European branch in Ceske Budejovice, at street Nemanicka 437/5 (Areal REMPA), postcode 370 10, Czech Republic. This option is free of charge.
DELIVERY INFO AND PRICE
The delivery price is based on the total value of the customer´s order. For delivery of our products
purchased on our website, the following postage is charged according to the total value of the order:
• Order value £0-135.00 including VAT: delivery price £40.00 including VAT
• Order value £135.01-435.00 including VAT: delivery price £60.00 including VAT
• Order value £435.01 and over including VAT: delivery price £85.00 including VAT
Delivery of our products is possible to EU countries. Delivery to non-EU countries is possible, but only
at an individual extra cost depending on the country.
Each customer can choose from several payment methods, depending on the method of delivery and preference.
CASH OR CARD AT THE BRANCH
We offer this option if the customer decides to pick up the purchased goods at our brick-and-mortar branch in Ceske Budejovice, at street Nemanicka 437/5 (Areal REMPA), postcode 370 10, Czech Republic.
PAYMENT BY CARD & ELECTRONIC WALLET
Payment can be made by credit card or electronic wallet via the secure payment gateway GoPay.
PAYMENT BY PAYPAL
Payment can be made through PayPal payment application into our PayPal account: firstname.lastname@example.org.
PAYMENT BY BANK TRANSFER & INVOICE
Another option is to pay by bank transfer & invoice. After completing the order on our website, the customer will receive an invoice by email with our payment details (account number, variable symbol, etc.). Once the payment is credited to our account, we immediately ship the ordered goods by the chosen method.
c. Terms and conditions
1. INTRODUCTORY PROVISIONS
1.1 These Terms and Conditions (hereinafter referred to as “Terms and Conditions”) of the company RedX International CZ s.r.o., with registered office at Opatovicka 255/9, Ceske Budejovice, 37010, identification number: 08015155, registered in the Commercial Register kept at the Regional Court in Ceske Budejovice, Czech Republic, file number C 28665 (hereinafter referred to as “Seller”) regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012, Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s online shop. The online shop is operated by the Seller on the website located at www.redx-tent.com (hereinafter referred to as the “Website”), through the interface of the Website (hereinafter referred to as the “Shop Web Interface”).
1.2 Provisions deviating from the terms and conditions may be agreed in the contract of sale. The deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.3 The provisions of the terms and conditions are an integral part of the purchase contract. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech and English language. The Purchase Agreement may be concluded in the Czech and English language.
1.4 The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.
2. USER ACCOUNT
2.1 On the basis of the Buyer’s registration made on the Website, the Buyer may access its user interface. From his user interface, the Buyer can order goods (hereinafter referred to as “user account”). The Buyer can also order goods without registration directly from the web interface of the shop.
2.2 When registering on the website and when ordering goods, the Buyer is obliged to provide all the information correctly and truthfully. The Buyer is obliged to update the information provided in the user account whenever it changes. The information provided by the Buyer in the user account and when ordering goods shall be deemed correct by the Seller.
2.3 Access to the user account is secured by a user name and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his user account.
2.4 The Buyer is not entitled to allow third parties to use the user account.
2.5 The Seller may cancel the user account, in particular if the Buyer does not use his/her user account for more than 36 months or if the Buyer breaches his/her obligations under the Purchase Agreement (including the Terms and Conditions).
2.6 The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller’s hardware and software equipment or necessary maintenance of hardware and software equipment of third parties.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1 All presentation of goods placed in the web interface of the shop is informative and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732(2) of the Civil Code shall not apply.
3.2 The web interface of the shop contains information about the goods, including the prices of the individual goods and the costs for returning the goods if the goods cannot be returned by normal postal means by their nature. The prices of the goods are inclusive of value added tax and all related charges. The prices of the goods remain valid for as long as they are displayed on the web interface of the shop. This provision does not limit the seller’s ability to conclude a purchase contract on individually agreed terms.
3.3 The web interface of the shop also contains information on the costs associated with the packaging and delivery of the goods. The information on the costs associated with the packaging and delivery of the goods provided in the web interface of the shop applies only in cases where the goods are delivered within the territory of the Czech Republic.
3.4 To order goods, the Buyer shall fill in the order form in the web interface of the Shop. The order form contains in particular information about:
3.4.1. The goods ordered (the goods ordered are “inserted” by the buyer into the electronic shopping cart of the web interface of the shop),
3.4.2. The method of payment of the purchase price of the goods, details of the desired method of delivery of the ordered goods and
3.4.3. Information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the “Order”).
In the event that a price is quoted which is clearly a clerical or numerical error, the price shall not be binding and the contract of sale shall not be concluded.
3.5 Prior to sending the order to the Seller, the Buyer shall be allowed to check and change the data entered by the Buyer in the order, including with regard to the Buyer’s ability to detect and correct errors made in entering data in the order. The Buyer shall send the order to the Seller by clicking on the “Complete Order” button. The data provided in the order is considered correct by the Seller. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by e-mail to the Buyer’s e-mail address specified in the user account or in the order (hereinafter referred to as the “Buyer’s e-mail address”).
3.6 Depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the order (e.g. in writing or by telephone).
3.7 The contractual relationship between the Seller and the Buyer shall be established by the delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by electronic mail to the Buyer’s electronic mail address.
3.8 The Buyer agrees to the use of remote means of communication in concluding the purchase contract. The costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer himself and shall not differ from the basic rate.
4. PRICE OF THE GOODS AND PAYMENT TERMS
4.1 The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract may be paid by the Buyer to the Seller in the following ways:
in cash or by credit/debit card at the Seller’s premises at Nemanicka 437/5 (Areal REMPA), 37010 Ceske Budejovice, Czech Republic;
by wire transfer to the Seller’s EUR account IBAN: CZ1708000000001988561223, SWIFT: GIBACZPX, maintained with Ceska Sporitelna a.s. , Czech Republic (hereinafter referred to as the “Seller’s account”);
by credit/debit card via online payment system GoPay incorporated into the website www.redx-tent.com;
via PayPal online payment system to the Seller´s account email@example.com.
4.2 Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
4.3 The Seller does not require a deposit or any other similar payment from the Buyer. This is without prejudice to the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.
4.4 In the case of payment in cash or by card in the Seller´s shop at Nemanicka 437/5, Ceske Budejovice, Czech Republic, the purchase price is payable upon receipt of the goods.
4.5 In case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of non-cash payment, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s account.
4.6 The Seller shall be entitled, in particular in the event that there is no additional order confirmation by the Buyer (Article 3.6), to require payment of the full purchase price before the goods are dispatched to the Buyer. Section 2119 (1) of the Civil Code shall not apply.
4.7 Any discounts on the price of the goods granted by the Seller to the Buyer cannot be combined.
4.8. If it is customary in commercial relations or if it is provided for by generally binding legal regulations, the Seller shall issue a tax document – invoice to the Buyer in respect of payments made on the basis of the Purchase Contract. The Seller is a payer of value added tax. The Seller shall issue the tax document – invoice to the Buyer after payment of the price of the goods and send it in electronic form to the Buyer’s electronic address.
4.9 According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of technical failure, then within 48 hours at the latest.
5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1. The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from, among other things, a purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for the Buyer’s person, from a purchase contract for the supply of perishable goods as well as goods, from a contract for the supply of goods which have been irretrievably mixed with other goods after delivery, from a contract for the supply of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygienic reasons, and from a contract for the supply of an audio or visual recording or a computer program if the consumer has broken the original packaging.
5.2 Unless the case referred to in Article 5.1 of the Terms and Conditions or any other case where the purchase contract cannot be withdrawn from, the Purchaser shall have the right to withdraw from the purchase contract within fourteen (14) days of receipt of the goods, in accordance with the provisions of Section 1829(1) of the Civil Code, whereby if the subject of the purchase contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the Seller within the period specified in the previous sentence. For withdrawal from the purchase contract, the buyer may use the sample form provided by the seller, which is an annex to the terms and conditions. The Buyer may send the withdrawal from the Purchase Contract, among other things, to the Seller’s business address or to the Seller’s e-mail address firstname.lastname@example.org.
5.3 In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Purchase Contract shall be cancelled from the outset. The Goods must be returned by the Buyer to the Seller within fourteen (14) days from the delivery of the withdrawal from the Purchase Contract to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
5.4 In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer’s withdrawal from the Purchase Contract in the same manner as the Seller received them from the Buyer. The Seller shall also be entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees and no additional costs are incurred by the Buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.
5.5 The Seller shall be entitled to unilaterally set off the claim for payment for damage to the goods against the Buyer’s claim for reimbursement of the purchase price.
5.6 In cases where the Buyer has the right to withdraw from the Purchase Contract in accordance with the provisions of Section 1829 (1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer has taken delivery of the goods. In this case, the seller shall refund the purchase price to the buyer without undue delay, without any delay, by cash to the account designated by the buyer.
5.7 If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the purchase contract, the gift contract with respect to such gift shall cease to be effective and the Buyer shall be obliged to return the gift together with the goods to the Seller.
6. TRANSPORT AND DELIVERY OF THE GOODS
6.1 In the event that a method of transport is agreed upon at the Buyer’s specific request, the Buyer shall bear the risk and any additional costs associated with such method of transport.
6.2 If the seller is obliged under the contract of sale to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods on delivery.
6.3 In the event that for reasons on the Buyer’s side it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer shall pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
6.4 Upon receipt of the goods from the carrier, the Buyer shall check the integrity of the packaging of the goods and in the event of any defects, notify the carrier immediately. In the event of a breach of the packaging indicating unauthorised intrusion into the shipment, the Buyer may not accept the shipment from the carrier.
6.5 Other rights and obligations of the parties in the carriage of the goods may be regulated by the Seller’s special delivery conditions, if issued by the Seller.
7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
7.1 The rights and obligations of the parties with regard to rights of defective performance are governed by the applicable generally binding legal provisions (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
7.2 The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller shall be liable to the Buyer that at the time the Buyer accepted the goods:
7.2.1. The goods have the characteristics agreed between the parties and, in the absence of an agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them.
7.2.2. The goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used.
7.2.3. The goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen.
7.2.4. The goods are in the appropriate quantity, measure or weight.
7.2.5. The goods comply with the requirements of the legislation.
7.3 The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price to the defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, to a defect in second-hand goods corresponding to the level of use or wear and tear which the goods had when taken over by the buyer, or if this results from the nature of the goods.
7.4 The buyer is entitled to assert a right to claim a defect that occurs in consumer goods within twenty-four months of receipt.
7.5 The Buyer shall assert the rights arising from defective performance at the Seller’s business address where the acceptance of the claim is possible with regard to the range of goods sold, or at the registered office or place of business.
7.6 Other rights and obligations of the parties related to the Seller’s liability for defects may be regulated by the Seller’s Complaints Regulations.
8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1 The Buyer acquires ownership of the Goods upon payment of the full purchase price of the Goods.
8.2 The Seller shall not be bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
8.3 The Seller shall handle consumer complaints via the electronic address email@example.com, The Seller shall send information on the handling of the Buyer’s complaint to the Buyer’s electronic address.
8.4 The Czech Trade Inspection Authority, with its registered office at Stepanska 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
8.5 The European Consumer Centre Czech Republic, located at Stepanska 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
8.6 The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade authority. Supervision of the protection of personal data is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
8.7 The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765(2) of the Civil Code.
9. PROTECTION OF PERSONAL DATA
10. FINAL PROVISIONS
10.1 If the relationship established by the Purchase Contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law.
10.2 By choosing the law under this article of the Terms and Conditions, the consumer is not deprived of the protection afforded by the provisions of the legal order which cannot be derogated from contractually and which would otherwise apply in the absence of a choice of law under the provisions of Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
10.3 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
10.4 The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
10.5 A sample form for withdrawal from the Purchase Agreement is attached to the Terms and Conditions.
10.6 Contact details of the Seller: delivery address Nemanicka 437/5 (Areal REMPA), 37010 Ceske Budejovice, Czech Republic, e-mail address firstname.lastname@example.org , telephone +420 777 979 111.
11. VAT RATES CHARGED BY RedX International CZ s.r.o.
11.1 The VAT rate charged by RedX International CZ s.r.o. to customers from non-EU countries is 0% (Switzerland, etc.). The customer is responsible for paying import duty and home country VAT rate upon arrival of goods.
11.2 The VAT rate charged by RedX International CZ s.r.o. to VAT-registered EU business customers with a valid EU VAT number is 0% (the EU VAT number is validated through EU VIES system on this web address) when goods are exported from RedX International CZ s.r.o. to a different EU country.
11.3 The VAT rate charged by RedX International CZ s.r.o. to EU customers without a valid EU VAT number is always calculated according to official VAT rate of the customer´s delivery home country.
d. Complaints and warranty
Our priority is satisfied customers. Customers who are happy to return not only because of the quality of the products, but also because of the perfect warranty, after-warranty and routine service. We understand that not everything always goes to plan and that not everything is always perfect, so we always try to resolve any defects or discrepancies to the customer’s complete satisfaction.
Here is some basic information on how to handle these cases:
Procedure in case of a claim for defective goods:
- Contact RedX International CZ s.r.o. – either by email or in writing.
- The customer describes the defect or problem.
- Sending the goods back to the address of RedX International CZ s.r.o.
- Inspection of the defective goods by the seller and assessment of the condition.
- resolution of the complaint by the seller to the customer’s satisfaction – replacement, repair or refund to the customer.
The seller has a 30-day period to settle the complaint. If the complaint is not resolved within this period, the customer has the right to an exchange for faultless goods or a refund.
The right to invoke the warranty shall cease in the following cases:
- improper use of the products.
- failure to follow the instructions supplied.
- improper maintenance.
- expiry of the warranty period.
Unless otherwise stated, the warranty period is 24 months. This period begins upon receipt of the purchased goods by the customer. If the goods are sent back to the dealer as part of a warranty claim, the warranty period is extended by the time the manufacturer is dealing with the claim. The warranty period then starts again when the repaired or otherwise rectified faultless goods are delivered to the customer.
We do not require a warranty certificate to claim the warranty; an invoice or proof of purchase is sufficient. Based on this information, we can already trace the details of the sale – date, customer billing information, etc.
Anchoring & weather effect on warranty
RedX® tents must always be adequately anchored at all times (using steel pegs, ropes, professional anchoring kit with locking carabiner straps, iron weights, sandbags, etc.). RedX® tents are designed for occasional and temporary use. These are not tents for long-term or even year-round shelter.
The owner is directly responsible for anchoring the tent. RedX® tents should only be used in safe weather conditions and depending on the quality and strength of the anchoring. RedX® International is not liable for any damage or injury to property or personal injury caused by the use of the tent or by weather conditions.
All RedX® tents and their individual components or accessories are guaranteed for 24 months from the date of purchase. The warranty covers defects in materials and workmanship.
All scissor profile joints on HOBBY, PROFI (nylon joints and connections) and PROFI PLUS and PROFI EXTREME (aluminium joints and connections) tents are guaranteed for 10 years against defects in materials and workmanship.
The warranty does not cover wear and tear caused by normal use. The warranty does not cover damage caused by inadequate tent anchoring, use in extreme or unsuitable weather conditions, lack of maintenance, improper handling, storage or transport of the tent.
Exchange of goods
We offer the possibility of free exchange of goods if the customer finds that the purchased goods do not suit him or that they do not meet the purpose for which they were purchased.
Procedure in case of exchange of goods:
- Contact with RedX International CZ s.r.o. – either by email or in writing.
- Communication of exchange requirements, including information on what goods the customer requires to be exchanged and for what other goods.
- sending the original goods to the address of RedX International CZ s.r.o.
- receipt of the goods and their inspection.
- sending the replacement goods.
The terms and conditions of the exchange of the goods:
the goods must be returned to the seller within 30 days of purchase.
The goods must be returned unused, undamaged and in their original packaging.
Withdrawal & return of goods
If the goods purchased are not suitable or would not fulfil the purpose for which they were purchased, the customer has the right to withdraw from the contract of sale and to a refund of the funds for which the goods were purchased. If the complete order (all products originally purchased) is returned, the customer will also be refunded the funds originally paid for delivery of the goods.
Procedure in case of withdrawal & return of goods:
- Contact RedX International CZ s.r.o. – either by email or in writing.
- Communication of return requirements.
- Return the goods to the address of RedX International CZ s.r.o.
- receipt of goods by RedX International CZ s.r.o.
- inspection of the returned goods.
- refunding the money to the customer.
Terms of withdrawal & return of goods:
Goods must be returned to the seller within 14 days of receipt of goods.
The goods must be returned unused, undamaged and in their original packaging.
The cost of shipping the goods back to the seller is the responsibility of the customer.